Wandin Valley Farms - Terms and Conditions

These terms apply to every order placed on wandinvalleyfarms.com.au. By placing an order you agree to them. Our Privacy Policy and Refund and Returns Policy also apply.

Part A applies to all orders. Part B adds terms for fresh Cherry Gift Boxes.

Wandin Valley Farms is operated by Wandin Valley Farms, ABN 36 237 411 624, 47 Hunter Road, Wandin North VIC 3139.

Part A – All orders

1. Ordering

  • When you place an order you’re offering to buy the products at the prices shown at checkout. We’ll email you to confirm your order.
  • We may decline or cancel an order if a product isn’t available, there’s a pricing or description error, or we can’t deliver to your address. If this happens we’ll let you know and refund everything you paid, including delivery.
  • You can order for yourself, as gifts, or in larger quantities for your business, staff or clients. If you’re buying to resell, please contact us about wholesale.

2. Prices and payment

  • All prices are in Australian dollars and include GST where it applies. Some products, including fresh cherries, are GST-free. Delivery and postage charges include GST.
  • Payment is taken in full at checkout.
  • Prices may change from time to time. Once we’ve confirmed your order, the price won’t change.

3. Our products

  • Photos on our website are a guide only. As our products are made with fruit we grow, colour, size and appearance can vary.
  • Please check product labels for ingredients and allergen information before use.

4. Delivery and collection

At checkout you’ll see the options available for your order and address:

  • Australia Post – for our jams, sauces, hampers and other shop products, sent Australia-wide. Postage is calculated at checkout. Delivery times are Australia Post’s estimates and we can’t control delays in their network.
  • Pickup – collect your order free from our office at 47 Hunter Road, Wandin North during business hours.
  • Courier delivery – fresh Cherry Gift Boxes only, within Greater Melbourne. See Part B.

Please check your delivery address carefully. We’re not responsible for orders sent to an incorrect address you’ve provided.

5. When the order becomes yours

Your order is your responsibility once it’s delivered or collected.

6. Problems, refunds and returns

  • If something is wrong with your order, contact us as soon as possible with your order number and photos. Our Refund and Returns Policy explains how we handle refunds and replacements.
  • Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing in these terms limits your rights under that law.

7. Your details

We use your details to process and deliver your order. We share your name, address, phone number and any delivery instructions with Australia Post or our courier for that purpose only. See our Privacy Policy.

8. Changes to these terms

We may update these terms from time to time. The terms on this page when you place your order are the ones that apply to it.

Part B – Fresh Cherry Gift Boxes

These terms apply to any order that includes Cherry Gift Boxes, in addition to Part A.

9. Minimum order and bulk prices

  • The minimum order is 5 boxes. You can mix 2kg and 5kg boxes.
  • Bulk prices apply automatically at checkout when your order qualifies.

10. Delivery area and fees

  • Cherry Gift Boxes are delivered by our own courier to Greater Melbourne postcodes only. You can check your postcode on the product page.
  • Australia Post and pickup aren’t available for orders that include Cherry Gift Boxes.
  • Delivery fees are per order, to one address:
OrderDelivery fee
2kg boxes only: 5–29 boxes$40
2kg boxes only: 30 or more$75
5kg boxes only: 5–14 boxes$40
5kg boxes only: 15 or more$75
Mixed ordersEach 5kg box counts as two 2kg boxes
  • Other shop products added to a cherry order travel with the cherries at no extra delivery cost.

11. Delivery dates

  • Deliveries run Monday to Friday, 16 November to 22 December 2026.
  • You choose your delivery date at checkout. The earliest date is 3 working days after you order.
  • We aim to deliver on the date you choose. Weather, harvest conditions, traffic or other things outside our control can cause delays. If your delivery is affected we’ll contact you as soon as we can.

12. Receiving your delivery

  • Someone needs to be at the address to receive the boxes. You can add delivery instructions at checkout (for example, which entrance to use).
  • Our courier won’t leave boxes unattended.
  • Keep the cherries refrigerated once delivered.

13. Missed or failed delivery

If we can’t deliver because no one is available to receive the boxes, the address is incorrect, or we can’t get access, we’ll contact you to arrange another delivery. A re-delivery fee applies, equal to your original delivery fee ($40 or $75).

14. Changing or cancelling a cherry order

  • To change your delivery date or address, or cancel, contact us at least 3 working days before your delivery date.
  • We’ll do our best with later changes but can’t guarantee them, as your cherries may already be picked and packed.

15. About the cherries

  • All boxes contain 28mm+ fruit.
  • Variety depends on what’s being picked that week, so we can’t guarantee a particular variety. Looking for a particular variety? Call us on 0480 189 052 or email sales@wandinvalleyfarms.com.au.

16. Problems with fresh cherries

As cherries are perishable, please tell us within 3 days of delivery if anything is wrong, with your order number and photos. We’ll look into it and arrange a replacement or refund where appropriate.

Contact us